Frequently asked questions

 This work is part of our commitment to reducing our environmental impact and tackling climate change. Our 16,500 homes produce a whopping 50,000 tonnes of carbon dioxide (CO2) each year. We plan to get that number to zero by 2050 and to help us do that we’re investing more than £30 million up until 2028 in improving the energy efficiency of our homes.

This could include things like installing smart heating controls, replacing windows and doors, upgrading insulation, and using low carbon heating solutions to make sure all our homes achieve an energy performance rating of SAP Band C or above by 2030.  SAP stands for ‘Standard Assessment Procedure’. It’s the official government approved system for assessing the energy rating of your home.  

No, the good news is it won't cost you anything. The work we're doing is part of our £30 million investment to reduce our environmental impact, tackle climate change and make our homes warmer and more comfortable to live in.

If your home has an energy performance rating that’s below SAP Band C it’ll use more energy and have higher running costs than homes that are rated Bands A, B and C.

The improvements we’re making to your home will help you reduce how much energy you use, and will make your home warmer, healthier and more affordable (not to mention reducing its carbon footprint which is good for the environment).

The changes we’re making will help you to reduce the amount of energy you use, and if you’re using less energy, then it’s likely you’ll save money too. 

Yes, we’ve already done similar energy efficiency upgrade work on lots of our homes across Yorkshire. (link back to projects here)

There will be times when we’ll need to do certain bits of work in and around your home, and it would be great if you could help us to make sure we can get access when we need to. Don’t worry, we’ll give you plenty of notice and we’ll always do our best to carry out the work at a time that suits you.

And we might need you to do things like moving furniture out of the way or clearing your loft space before we start work.  But we’ll help you out with this if you’re not able to do it yourself.

We know some of the work we’ll be doing can be a bit of an upheaval, and we’ll always try to keep any disruption to a minimum, as well as keeping you up to date with our plans. Your support in making things run smoothly is really appreciated!

Some of the work can be quite disruptive, and while we’ll do our best to keep it to a minimum, at some stages you can expect there to be a bit of noise and dust.

There might also be some disruption to gardens and footpaths, and, depending on the work we’re doing, we may have to put scaffolding up.

You’re likely to notice an increase in traffic, with contractors’ vehicles and some machinery and equipment  in the street. This means you might have to park your car somewhere else while certain bits of the work’s being carried out.

We always do our best to keep things clean and tidy while we’re working, but if we do make any mess or damage anything, we’ll make sure we put it right.

Yes. There will be some disruption but there’s no need for you to move out of your home while the work’s being done.  We’ll always do our best to work around you and make sure we keep disruption to minimum.  We usually only work on week days during the day, so there won’t be anyone disturbing you in the evenings or weekends.

We aways do our best to keep disruption to a minimum and there shouldn’t be any need for you to take time off work. If you have to go out to work we’ll always do our best to fit in with your plans.

Yes! We know that some of the equipment we’re installing will be different to what you’re used to, so we’ll give you a full handover to show you how everything works. And if you need any extra help after that you can get in touch with our customer experience team on 0354 366 4404.