The tenancy coaches are a team made up of Jude, Clare, David, Katy, Nicola, and Joel. Their mission is to support customers through life’s challenges, making sure they have the tools and confidence to thrive in their homes and communities!
By taking the time to understand each customer’s situation, the team helps create personalised plans to tackle difficulties, offering coaching and guidance along the way. Where they can’t help directly, they connect customers with the right support, making sure no one is left without options.
For those facing particularly tough circumstances, the Tenancy Coaches work closely with them to break challenges down into manageable steps. It’s not just about advice - it’s about empowerment, helping customers develop skills and confidence while knowing they have a supportive team behind them.
“There will always be customers with vulnerabilities who need extra support, and our Tenancy Coaches take a compassionate and professional approach. Their expertise and tenacity have led to some life-changing improvements for customers.” – Charlotte Woollard, Community Independence Manager
The impact of their work speaks for itself. Whether they’re helping a customer manage their home, supporting a customer to improve their living conditions, or simply providing a listening ear, the Tenancy Coaches make a real difference.
“When you live with a problem, sometimes you just hope it will go away. The tenancy coaching gave us the push we needed to start getting our house in order, and we’re very pleased with how things have gone.” – Yorkshire Housing Customer
Here’s to many more years of Tenancy Coaching and the invaluable support they provide to our customers!