Our Raising the Roof podcast is back - and we're buzzing to kick off a new season with one of our most exciting guests yet!
Starting off season four strong, our host and CEO Nick Atkin sits down with Chris Pitt, CEO of first direct, for a cracking chat about how to deliver top-notch customer service. They dive into what it really takes to put customers first, build trust, and empower teams to do the right thing.
"If you ring up first direct, 70% of that conversation will be held within that first point of contact resolution - that rep will sort you out," Chris explained. "We look to empower our reps, and train our reps to be able to answer the questions that matter to people and solve them."
Want to hear more from Chris on how first direct consistently feature as one of the top service providers in the UK?
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Get ready for another season of big conversations and even bigger ideas!