It’s really important we’re transparent about what we do and how we do it. Having thorough policies in place is one way we can do that. You’ll find all our major customer policies at Yorkshire Housing on this page, showing how we work and how we deliver our services.
If you're not sure which policy you're looking for, check out the summaries at the bottom of the page so you know what they include.
If the policy you're looking for isn't listed below please send us an email or call us and we'll get it right to you.
Our policies
Rent and charges
Tenancy and repairs
Accessible services policy
Allocations policy
ASB and harassment policy
ASB easy read policy
Chargeable repairs policy
Customer compensation policy
Customer complaints and feedback policy
Neighbourhood management policy
Repairs policy appendix
Responsive repairs policy
Tenancy policy
Unreasonable customer behaviour policy
Data and information
Not sure which policy you're looking for? Here's what they mean
This includes everything you need to know about how we let our homes.
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Now you've found the policy you were looking for, head over to one of our other handy pages.