We put our customers at the heart of everything we do. And we know the best way to improve our services is by listening to you. To do that properly, we need you on board to share your opinions and shape what we do. Fancy getting involved? You’re in luck, we’ve got loads of flexible ways you can join in.
Explore the ways you can get involved below - whether that's joining a group, supporting local community projects or sharing your feedback, it all helps!
In 2025, you'll see that we're more present in your community, talking to you about what really matters and making sure your voice is heard and that it shapes decisions on how we do things.
If you're interested, fill out our form and we'll be in touch soon - we'd love to hear from you!
Your voice matters
This is our Facebook group where you get a chance to have your say and shape what we do. If you're worried about time...this is the one for you - you can be involved as much or as little as you like – the choice is yours.
Join over 500 customers that share ideas and help to shape our services. You'll:
- Have your say: Influence decisions that impact your home and community.
- Understand how Yorkshire Housing works: Get insight into how we make decisions and deliver our services.
- Boost your confidence & learn new skills: A great way to grow personally and meet new people, plus it'll look great on your CV!
Customer voice and review committee (CVRC)
The CVRC make sure your voice is heard at all levels across the organisation. They meet regularly to talk about current issues and topics that matter to you, our customers.
Complaints forum
Our complaints forum is for customers who want to get involved in making changes based on the complaints we get. You'll review complaints every four months and meet once a year.
Review Crew
Our Review Crew is a great way for our customers to have a say in how we deliver our services. You’ll be able to check and challenge what we do and most important of all, it’s your chance to hold us to account.
Homes and environment group
This group play a key role in shaping how we tackle climate change. They review our climate change strategy and influence how we approach our journey to net zero.
Volunteering
Want to give volunteering a go? We’ve got loads of options. You don’t have to be a Yorkshire Housing customer to volunteer with us either. It’s open to everyone!
How our customers are making a difference
We’ve got almost 300 customers helping us across our various different customer committees and working groups. Together, you’re making a big impact on how we do things at Yorkshire Housing.
Want in on the action?
If you’re a Yorkshire Housing customer and you’re keen to get involved, we’d love to hear from you! Fill out our form, let us know what you want to know more about and we’ll be in touch shortly.
When you give us your details, we’ll also sign you up to our newsletter, Your Voice Matters. And we’ll keep you up to date with all our latest opportunities and ideas about how you can help to shape the future of Yorkshire Housing!
You can also get in touch with us by dropping us an email.