Say hello to our Customer Voice and Review Committee (CVRC). They’re here to make sure your voice is heard loud and clear!
Who are they?
Our CVRC’s made up of 14 customers who live across Yorkshire. They represent our wonderfully diverse communities to make sure the views of all our customers are heard. They get together regularly to talk about current issues and things that matter most to you, our customers.
Phil, who’s been one of our customers since 2017, leads the group. He’s called the Chair of the CVRC.
What do they do?
Our CRVC are a busy bunch! Each member plays a different role depending on their skills and interests but generally, they:
- Meet monthly to talk about the stuff that matters to customers
- Get trained up on need-to-know social housing stuff
- Get involved in projects around the business
- Review our services and processes, track our progress and make sure we’re keeping our promises!
What are the benefits?
- Shape how we do things
- Improve the customer experience
- Gain new skills and experience (looks good on your CV!)
- Meet new people and make new friends
- Boost your confidence
We recognise being on this committee’s a big job. And that’s why we pay you for your time and effort. Pretty cool, right?
Meet our members
Been a Yorkshire Housing customer since: 2017
Been a Yorkshire Housing customer since: 2012
Been a Yorkshire Housing customer since: 2001
Been a Yorkshire Housing customer since: 2011
Been a Yorkshire Housing customer since:
Been a Yorkshire Housing customer since: 2016
Been a Yorkshire Housing customer since: August 2000
Been a Yorkshire Housing customer since: 2018
Been a Yorkshire Housing customer since: 2017
Been a Yorkshire Housing customer since: 2022What we've been up to recently
- We're working with Yorkshire Housing’s income and money coaching team to look at how they can support customers with the cost of living crisis.
- We've reviewed Yorkshire Housing’s repairs service and are helping to shape how they improve the way they work in the future.
- We've been getting out and about touring some of Yorkshire Housing’s communities. We’ve been talking to customers about find out what’s important to them, so we can properly represent their views. Check out the blog by committee members Steve and Ray.
Fancy joining the CVRC?
Our CVRC is open to all our customers to get involved. Simply fill out our Get Involved form to join the committee or drop us a line at customerengagement@yorkshirehousing.co.uk
If you need help with joining or if you want to find out more before signing up, just let us know. We’re happy to help!
If you don’t fancy this group, there’s plenty other opportunities to get involved! Check out our Your Voice Matters group, Review Crew and our homes and environment group.
