Whether you’ve had a good or bad experience, we want you to tell us all about it! But it doesn’t stop there, our complaints forum is for customers who want to get involved in making changes based on the complaints we get. It’s a group that help us improve things for you and other customers who might be feeling the same way.
A chance to have your say
Every four months, the forum gets sent two complaint cases to review and feedback on (that's usually by filling out a survey). Their job is to tell us what’s not working well in our complaints process and make sure we’re keeping our promises about the things we said we’d fix!
Complaints can be about anything – but the most important thing is that we take the criticism on the chin, make improvements and learn lessons so we don’t make the same mistakes again.
Joining the complaints forum
By joining the group, you’ll have the chance to:
- Influence the decisions we make
- Make sure we’re keeping our promises and meeting the standards we’ve set for dealing with complaints
- Gain new skills, knowledge and experience to boost your CV
- Meet new people, make new friends and boost your confidence
FAQs
How to join the complaints forum
Simply fill out our Get involved form to join the complaints forum or drop us a line.
If you need help with joining the group or if you want to find out more before signing up, just let us know. We’re happy to help!
If you don’t fancy our complaints forum, there’s plenty of other opportunities to get involved! Check out our Review Crew, customer voice and review committee and our Your Voice Matters group.
Got a complaint, compliment or suggestion?
If you want to share your feedback, whether it's a compliment, complaint or a suggestion, you can do that on our customer feedback page.