Tenant Satisfaction Measures results
If you rent a home from us, these are the results for you.
These measures are split into results from the survey, and things we have to report on using information we hold on our homes and services. That's things like how long we take to resolve complaints, sort repairs and safety checks completed.
We really want you to have a positive experience with us, so we’re focusing on where you told us we need to improve. This is on some of our key services like repairs, complaints and how we handle any anti-social behaviour in your area.
To find out what we're doing to improve your experience and how we conducted the survey, head over to our frequently asked questions on the main Tenant Satisfaction Measures page.
Our survey results for low cost rental customers
Our anti-social behaviour results
How we handle complaints
Our safety check results
100%
BS01: Gas safety checks
100%
BS02: Fire safety checks
85.1%
BS03: Asbestos safety checks
100%
BS04: Water safety checks
96.6%
BS05: Lift safety checks
Where next?
Use these quick links to the side to explore more of the Tenant Satisfaction Measures or head back to the customer homepage.